Customer Support

Payment Methods

We accept the following modes of payment:

  • BPI Bank Deposit or BPI Online Transfer

  • BDO Bank Deposit or BDO Online Transfer

  • Credit or Debit Card 

  • PayPal

  • Direct PayPal Link: http://www.paypal.me/ModernMythPH

  • GCash

  • PayMaya

Philippine Orders

  • Free shipping for all Philippine orders above Php 8,000.

  • For orders below the minimum: we charge a fee of Php 150.

  • If the jewelry is readily available, orders are shipped within 2 days after the payment is verified. Otherwise, we still have to produce the item within 2 weeks. Please note though that almost all items are made-to-order and will comply with the production lead time of 2 weeks. We ship out during business days.

  • Estimated delivery time for Metro Manila is 2-3 business days and provincial is 3-5 business days. We use XPost as the third-party courier.

  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the courier company. No refunds or replacements will be given for products missing or damaged in transit.

  • Modern Myth will not be liable for any delays once the item has been shipped out.

For rush orders and other special requests, please contact us at hello@modernmythlabel.com or at (63) 917 790 7410.

International Orders

  • For international orders, we offer 2 options with these standard shipping rates: Express Mail via DHL or FedEx (Php 2,000 / approximately US $40) and International Registered Mail (Php 500 / approximately US $10).

  • If the jewelry is readily available, orders are shipped within 2 days after the payment is verified. Otherwise, we still have to produce the item within 2 weeks. Please note though that almost all items are made-to-order and will comply with the production lead time of 2 weeks. We ship out during business days.

  • Estimated delivery time for international orders is 3 business days for Express Mail and 15 business days for International Registered Mail (but still subject to the lead time of the destination country).

International Shipping Terms & Conditions

  • When ordering from Modern Myth, customer is responsible for assuring that the product can be lawfully imported to the destination country.

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Modern Myth has no control over these charges, nor can Modern Myth predict what they may be. 

  • Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

  • Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  • Modern Myth will not be liable for any delays once the item has been shipped out.

  • Modern Myth won't be responsible for damage, defect, or loss that occurs to goods after they've been delivered. This means that Modern Myth isn't able to provide a replacement of, or refund for, any such goods.

Tracking Your Order

We will send you an email containing the tracking number once your order has been dispatched.

Production Time

If the item you ordered is not readily available, please allow 2 weeks for production before we ship out your order. This includes solid gold, made-to-order, and customized pieces.

Return & Exchange Policy

If you are not satisfied with your order, we offer exchanges within 5 days from the date the item was received. The jewelry must be unworn and the original packaging must be included. Please send us an email at hello@modernmythlabel.com together with details of your order.

This however does not apply for solid gold, made-to-order, and customized pieces.

Jewelry Information​

You can read up more about the materials we use and how to take care of your Modern Myth jewelry in our Jewelry Guide.

Do you have other questions?​

We would love to hear from you! You can contact us here.