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hello@modernmythlabel.com

(63) 917 790 7410

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© 2019 Modern Myth

Customer Support

Payment Methods

 

We accept the following modes of payment:

  • BPI Bank Deposit or BPI Online Transfer

  • BDO Bank Deposit or BDO Online Transfer

  • Credit or Debit Card 

  • PayPal

  • Direct PayPal Link: http://www.paypal.me/ModernMythPH

Philippine Orders
  • Free shipping for all Philippine orders above Php 5,000 (for Metro Manila) and Php 6,000 (for outside Metro Manila).

  • For orders below the minimum: we charge a fee of Php 100 for Metro Manila shipments and Php 150 for provincial shipments.

  • If the jewelry is readily available, orders are shipped within 2 days after the payment is verified. Otherwise, we still have to produce the item within 2 weeks. We ship out during business days.

  • Estimated delivery time for Metro Manila is 2-3 business days and provincial is 3-5 business days.

  • Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with the courier company. No refunds or replacements will be given for products missing or damaged in transit.

  • Modern Myth will not be liable for any delays once the item has been shipped out.

For rush orders and other special requests, please contact us at hello@modernmythlabel.com or at (63) 917 790 7410.

International Orders

  • For international orders, we offer 2 options with these standard shipping rates: Express Mail via DHL (Php 1,600 / approximately US $30) and International Registered Mail (Php 500 / approximately US $9.50).

  • If the jewelry is readily available, orders are shipped within 2 days after the payment is verified. Otherwise, we still have to produce the item within 2 weeks. We ship out during business days.

  • Estimated delivery time for international orders is 3 business days for Express Mail and 15 business days for International Registered Mail.

International Shipping Terms & Conditions

  • When ordering from Modern Myth, customer is responsible for assuring that the product can be lawfully imported to the destination country.

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Modern Myth has no control over these charges, nor can Modern Myth predict what they may be. 

  • Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

  • Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  • Modern Myth will not be liable for any delays once the item has been shipped out.

  • Modern Myth won't be responsible for damage, defect, or loss that occurs to goods after they've been delivered. This means that Modern Myth isn't able to provide a replacement of, or refund for, any such goods.

Tracking Your Order

 

We will send you an email containing the tracking number once your order has been dispatched.

Production Time



We only stock on a few pieces per design. If not readily available, please allow 2 weeks for production before we ship out your order.

 

For made-to-order and customized pieces, including all solid gold jewelry, please also allow 2 weeks for production before we ship out your order (unless otherwise noted). 

Return & Exchange Policy

 

If you are not satisfied with your order, we offer exchanges within 5 days from the date the item was received. The jewelry must be unworn and the original packaging must be included.

 

This however does not apply for made-to-order and customized pieces.

Please send us an email at hello@modernmythlabel.com together with details of your order.





Jewelry Information​

You can read up more about the materials we use and how to take care of your Modern Myth jewelry in our Jewelry Guide.

 



Do you have other questions?

We would love to hear from you! You can contact us through the following:

Email us at hello@modernmythlabel.com

Message us at (63) 917 790 7410